Warranty Information

UNCONDITIONAL TWO-YEAR WARRANTY

We back every Crew Tagsยฎ brand Luggage Tag that we sell with a completely unconditional TWO-YEAR WARRANTY. Your warranty is valid for two years from the date of your original purchase. Even if your dog eats it, we'll send you another one. Mail the damaged Crew Tagยฎ to the address below, along with your return address, email address, telephone number, and either a copy of your original sales receipt or your order number. (You can keep the dog - we've got enough K-9 problems of our own!)

The customer pays for return postage to Crew Tagsยฎ and applicable Customs and/or Taxes.

LIMITED LIFETIME REPLACEMENT PLAN

Every Crew Tagsยฎ brand Luggage Tag that we have ever sold, regardless of purchase date, is now covered by a LIMITED LIFETIME REPLACEMENT PLAN.ย If you have a damaged Crew Tagsยฎ brand Luggage Tag, we will replace it at a 50% discount. Mail the tag to the address below, along with your return address, email address, telephone number, and either a copy of your original sales receipt or your order number. Upon receipt, we will email you instructions on how to claim your replacement tag at a 50% discount.

Under the terms of the Limited Lifetime Replacement Plan, Replacement Tag(s) will be IDENTICAL to the damaged tag(s) you send us. If the tag(s) you send us have been discontinued, you'll receive a 50% discount on the purchase of any other Crew Tagsยฎ brand Luggage Tags currently available on a one-for-one basis. For example, sending us two discontinued Crew Tagsย will get you a 50% discount on any two Crew Tagsย brand Luggage Tags currently being offered on our website. Replacement Crew Tagsยฎ will be printed with the same personalization that appears on the original Crew Tagsยฎ.

The customer pays for return postage to Crew Tagsยฎ, Replacement Crew Tagsยฎ (at a 50% Discount), plus shipping and applicable Customs and/or Taxes.

To make your Warranty and/or Lifetime Replacement claim, mail the damaged Crew Tagsยฎ to:

ย  ย  ย CREW TAGS INT'L, LLC
ย  ย  ย ATTN: WARRANTY DEPT
ย  ย  ย 2940 N HIGH DESERT WAY
ย  ย  ย MERIDIAN ID ย 83646-9066

ย 

Please include your return address, email address, telephone number, and either a copy of your original sales receipt or your order number.

Crew Tagsยฎ replaced under Warranty and/or our Lifetime Replacement Plan will be replaced with an IDENTICAL Crew Tagยฎ, unless that tag has been discontinued. We will not make changes to tags being replaced under warranty.

Please, do NOT mail us Crew Tagsยฎ for replacement if you live in Afghanistan, China, Colombia, Cuba, Ghana, Iran, Iraq, Libya, Nigeria, North Korea, Russia, Sudan, Syria, Ukraine, or any other country to which the United States has embargoed goods; or any organization or company on the United States Commerce Department's Denied Parties List.

Crew Tags Int'l, LLC will NOT return any of the Luggage Tags sent to us for any reason. If you live in an embargoed country, we will not only be unable to return your luggage tags to you, but we'll also be unable to ship you new luggage tags.

CLEARANCE Merchandise isย NOT covered by ourย UNCONDITIONAL TWO-YEAR WARRANTY or ourย LIMITED LIFETIME REPLACEMENT PLAN.