Terms & Conditions of Sale

By ordering from Crew Tags Int'l, LLC, you acknowledge that you have read and agree to the terms of sale outlined on this page.

Please provide us with your e-mail address and phone number so we may contact you if we have questions about your order.  Our policy is to print your tags as ordered, but occasionally we see obvious errors and would like to correct them.  We can only do that if you give us an e-mail address and a valid phone number.

Please review your order confirmation e-mail carefully.  Your order can be corrected and/or canceled ONLY within the first 120 minutes after the order was placed.  Orders can be canceled during this time ONLY by replying to the email confirmation or by calling 208-991-3179.  After that initial 120-minute period has expired, your order will be processed by our automated system and can no longer be canceled.  Crew Tags does not accept returns on personalized products unless we have made an error.  If the product is found to be defective, we will replace the product within the terms of our warranty.   
Please ensure that you have given us your correct postal shipping address.  We ship to PO Boxes and physical street addresses.  We do NOT ship to "General Delivery" addresses or to the address of a hotel or motel that you may be a guest in.  If your order is returned to us, we will notify you of its return and ask you to verify your shipping address.  If the address you gave us at the time of order is incorrect, we will charge you for shipping in an amount equal to what was charged on your original order to reship your tags.
We will deliver your package to the chosen delivery service promptly and ship it at the rate you have selected and paid for. We do not offer refunds on shipping when the service provider fails to deliver at the designated time. If your delivery is time-sensitive, we STRONGLY advise you to choose FedEx as your shipping provider.
Crew Tags Int'l, LLC will NOT ship to Afghanistan, China, Colombia, Cuba, Ghana, Iran, Iraq, Libya, Nigeria, North Korea, Russia, Sudan, Syria, Ukraine, or any other country to which the United States has embargoed goods; or any organization or company on the United States Commerce Department's Denied Parties List.
Crew Tags does NOT, and can NOT, pay your Customs Duty. Customs Duty is a tax that your local government charges. We do not know how much that tax will be or even if you will be taxed. Because the United Kingdom requires us to pay those fees for you, we cannot ship to the United Kingdom at this time.
Crew Tags Int'l, LLC will not knowingly sell its products to anyone for the purpose of misrepresenting themselves or attempting to identify themselves as someone, or something, that we know they are not.
"CREW" style tags are NOT valid as Airline Identification.  They are designed to keep a crew member's bag on the plane that they are flying.  Use of "CREW" style tags by anyone other than a crew member may cause your bag to be misrouted to another city.  We strongly advise you NOT to order a "CREW" style product if you are not a crew member.  We have numerous other products available for you to choose from.
From time to time, our photographers get a better image than what we currently have in inventory.  While we always strive to keep the most current images on our website, occasionally, an order arrives between the time the new image is added to our inventory and the time we have added the new image to our website.  It is our assumption that you want the best image that we have available on your tags, so it is our policy to use the new image on your tags, regardless of what you may have seen on our website.
Crew Tags® will replace our luggage tags within TWO (2) years of purchase if found to be defective.  We also offer a limited, lifetime warranty on all of our luggage tags.  There are no other warranties, and Crew Tags® disclaims all other liability.  All sales are final.  We will replace any order found to be defective or different from what was ordered, but no refunds are offered.