Terms of service

Last Updated: March 26, 2026

By placing an order with Crew Tags Int’l, LLC, you acknowledge that you have read, understood, and agree to be bound by the Terms of Sale outlined below.

Crew Tags gift cards are redeemable exclusively for Crew Tags-branded merchandise and may not be used for items sourced through third-party vendors, including those offered via the Shopify Product Network.

Please provide us with a valid email address and phone number so we may contact you if we have questions about your order. Our policy is to print your tags exactly as ordered; however, if we identify an obvious error, we may attempt to contact you to correct it. Failure to provide accurate contact information may result in delays or the inability to correct order errors.

Order Changes and Cancellations

Please review your order confirmation email carefully. Orders may be modified or canceled only within the first 120 minutes after placement. Requests must be made by replying to your order confirmation email or by calling 208-991-3179.

After the 120-minute period has expired, all orders are considered final due to the custom production process and cannot be canceled or modified.

Crew Tags does not accept returns on personalized products except in cases where the item is defective or an error was made by Crew Tags. If a product is found to be defective, it will be replaced in accordance with our warranty policy.

Shipping and Delivery

Please ensure that you provide an accurate and complete shipping address at the time of order. We ship to PO Boxes and physical street addresses but do not ship to “General Delivery” addresses or to hotels or motels.

If an order is returned due to an incorrect or incomplete address provided by the customer, we will contact you to verify the correct address. The customer will be responsible for any additional shipping charges required to reship the order.

Once your order has been transferred to the shipping carrier, delivery performance is the carrier's responsibility. Crew Tags does not provide refunds for shipping charges when the carrier fails to deliver within the estimated timeframe. If your delivery is time-sensitive, we strongly recommend selecting FedEx as your shipping provider.

Export Compliance

Crew Tags Int’l, LLC will not ship to Afghanistan, China, Colombia, Cuba, Ghana, Iran, Iraq, Libya, Nigeria, North Korea, Russia, Sudan, Syria, Ukraine, or any country subject to United States trade restrictions or embargoes. We also do not ship to any individual, organization, or entity listed on the United States Commerce Department’s Denied Parties List.

Acceptable Use

Crew Tags Int’l, LLC will not knowingly sell products to any individual or organization for the purpose of misrepresentation or attempting to falsely identify as another person, entity, or affiliation. We reserve the right to refuse or cancel any order that we believe is intended for unlawful, deceptive, or fraudulent purposes.

“CREW” Style Tag Disclaimer

“CREW” style tags are not valid as airline identification. These products are designed to help airline crew members keep their bags on the aircraft they are operating.

Use of “CREW” style tags by individuals who are not active crew members can result in baggage being misrouted. We strongly advise customers who are not crew members to select from our other available designs.

Product Images

We strive to provide the most accurate and up-to-date product images possible. However, we reserve the right to update or enhance product imagery using improved source files or higher-quality images while maintaining the original design intent.

Warranty

Crew Tags® will replace luggage tags within two (2) years of purchase if found to be defective. We also offer a limited lifetime warranty on our luggage tags.

Except as expressly stated above, all products are provided “as is” and “as available,” without any additional warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, Crew Tags Int’l, LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to the use of our products or services, including but not limited to loss of use, loss of data, loss of business, or delays in delivery.

In all cases, the total liability of Crew Tags Int’l, LLC shall not exceed the amount paid by you for the product(s) giving rise to the claim.

Force Majeure

Crew Tags Int’l, LLC shall not be held liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, labor disputes, supply chain disruptions, transportation delays, or interruptions in communication systems.

Dispute Resolution and Governing Law

These Terms of Sale and any disputes arising from or relating to your purchase shall be governed by the laws of the State of Idaho, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located within the State of Idaho. By placing an order, you consent to the jurisdiction and venue of such courts.

Right to Refuse or Cancel Orders

Crew Tags Int’l, LLC reserves the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving suspected fraud, unauthorized transactions, violations of these Terms, or orders placed for unlawful or deceptive purposes.

If an order is canceled after payment has been received, a full refund will be issued.

Changes to These Terms

Crew Tags Int’l, LLC reserves the right to update or modify these Terms of Sale at any time without prior notice. Changes will take effect immediately upon posting to this page. Continued use of our website and services constitutes acceptance of those changes.